My experience covers all aspects of the UX/CX lifecycle. In the more traditional perm and freelance sense, I have worked on many large, responsive web builds, apps including augmented reality, large touchscreen kiosks, smart TVs and CX pieces. More recently I have also teamed up with two friends to run a 'collective' of sorts, managing our own clients and workload accordingly.
A customer experience project to improve the onboard experience on P&O Cruises’ latest ship due to be launched in 2020
An exercise in accessibility and simplicity. A component based approach to this UX, design and build project, with highest accessibility requirements.
What started off as a CMS migration with a reskin and a few UX tweaks turned into large-scale improvements across the whole site.
All about acquisition. A complete UX, design, build project of their new website, bringing their offline success into their online space and putting the customer first.
Other clients in alphabetical order:
3M/Post-It - wireframes and specification for campaign site
Adecco - user research and concepting for global site redesign
The Art Fund - ongoing small projects from designing a ticketing system, to member areas, to analytics.
Bayer - personas, customer journeys, and concept design
BABB - research and testing for their crypto currency app
Canon - user research, personas, customer journeys, and concept design
City of Moonee Valley - full design of their mobile site
City of Whittlesea - mobile site
David Lloyd Leisure - see above
Duracell/Star Wars - augmented reality app
The Economist - redesign of the global header and footer and various pieces of research
GS1 - design of bench-marking and money-saving calculators
GSK/Sensodyne - wireframes and specifications for global site redesign and sensitivity calculator
Hodes - research, design and testing of multiple corporate careers websites from Mars, to Sky, to Merlin Entertainment
ICAEW - digital strategy and UX improvements
IFOA - extensive user testing before site launch
Magrabi - user research for service design
Monash University - various workshops, guerrilla testing
Money Supermarket - research and design for their mortgage and car insurance products
MS Society - UX improvements across their site
Parkinson’s UK - redesign of the Parkinson's UK Shop
The University of Aberdeen - user testing for their undergraduate prospective student journey as well as general brand awareness
University of West London - user testing for their undergraduate and postgraduate prospective student journeys
Vodafone/BAE Systems Applied Intelligence - user flows, wireframes, prototypes, user testing on multiple features across both the MyVodafone App and the Vodafone website
Westminster Abbey - user testing of the website and design of new components and sections of the site
YPI - research and wires for the superyacht website