Work
My experience covers all aspects of the UX/CX lifecycle. In the more traditional perm and freelance sense, I have worked on many large, responsive web builds, apps including augmented reality, large touchscreen kiosks, smart TVs and CX pieces. More recently I have also teamed up with two friends to run a 'collective' of sorts, managing our own clients and workload accordingly.
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P&O CruisesA customer experience project to improve the onboard experience on P&O Cruises’ latest ship due to be launched in 2020
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VodafoneAgile wireframes, prototyping and testing of the MyVodafone App and website.
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HeinekenA responsive companion to the Heineken Rugby World Cup.
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McVitie'sA playful, augmented reality app. Because everybody loves kittens.
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Dream CruisesLarge touchscreen kiosks and smart tv interfaces onboard a cruise ship.
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Imperial College Healthcare NHS TrustResearch, define and design of a new website
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RNIBAn exercise in accessibility and simplicity. A component based approach to this UX, design and build project, with highest accessibility requirements.
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British Heart FoundationWhat started off as a CMS migration with a reskin and a few UX tweaks turned into large-scale improvements across the whole site.
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David Lloyd LeisureAll about acquisition. A complete UX, design, build project of their new website, bringing their offline success into their online space and putting the customer first.
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Other clients in alphabetical order:
3M/Post-It - wireframes and specification for campaign site Adecco - user research and concepting for global site redesign The Art Fund - ongoing small projects from designing a ticketing system, to member areas, to analytics. Bayer - personas, customer journeys, and concept design BABB - research and testing for their crypto currency app Canon - user research, personas, customer journeys, and concept design City of Moonee Valley - full design of their mobile site City of Whittlesea - mobile site David Lloyd Leisure - see above Duracell/Star Wars - augmented reality app The Economist - redesign of the global header and footer and various pieces of research GS1 - design of bench-marking and money-saving calculators GSK/Sensodyne - wireframes and specifications for global site redesign and sensitivity calculator Hodes - research, design and testing of multiple corporate careers websites from Mars, to Sky, to Merlin Entertainment |
ICAEW - digital strategy and UX improvements IFOA - extensive user testing before site launch Magrabi - user research for service design Monash University - various workshops, guerrilla testing Money Supermarket - research and design for their mortgage and car insurance products MS Society - UX improvements across their site Parkinson’s UK - redesign of the Parkinson's UK Shop The University of Aberdeen - user testing for their undergraduate prospective student journey as well as general brand awareness University of West London - user testing for their undergraduate and postgraduate prospective student journeys Vodafone/BAE Systems Applied Intelligence - user flows, wireframes, prototypes, user testing on multiple features across both the MyVodafone App and the Vodafone website Westminster Abbey - user testing of the website and design of new components and sections of the site YPI - research and wires for the superyacht website |
